Convectium Roles Out A New Service Level Agreement (SLA) – Convectium - Technology | Infrastructure

Convectium is dedicated to premium customer support utilizing our team of project managers, engineers and on-site technicians. Thus, we have rolled out an extensive Service Level Agreement (SLA) for all of our equipment.

Take a sneak peek at the aggressive approach we are taking to ensure all of your equipment problems are a thing of the past.

Level 4 – Response will be within four (4) business hours and will be performed using Remote Service until it is determined an on-site response is required. Once that determination is made, arrangements will be made to arrive within 48 business hours.
Level 3 - Response will be within four (4) business hours and will be performed using Remote Service until it is determined an on-site response is required. Once that determination is made, arrangements will be made to arrive within 48 business hours.
Level 2 - Response will be performed using Remote Service within eight (8) business hours.
Level 1 - Same-day response will be performed using Remote Service.

OPTIONAL: Premium Service Agreement
- Response will be within two (2) business hours and will be performed using Remote Service until it is determined an on-site response is required. Once that determination is made, arrangements will be made to arrive within 48 business hours unless otherwise specified in Service Agreements.